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2GB instead of 4GB

Ana6
Level 1: Joiner
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on ‎20-10-2023 08:06

on ‎20-10-2023 08:06

I was told I was getting 4 GB, not 2 GB when I did the switch. Can this be amended, please?

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MI5
Level 94: Supreme
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on ‎20-10-2023 08:33

on ‎20-10-2023 08:33

@Ana6 

With your volt benefits, your data is doubled.

This should happen automatically after 14 days.

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎20-10-2023 08:34

on ‎20-10-2023 08:34

@Ana6 

 

If this is a Volt Sim, you need to wait until 14 days have passed before it the doubling of your allowance kicks in. 


If you are over14 days you will need to contact o2 on 202 from your o2 phone or 0344 809 0202 or just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎20-10-2023 08:46

on ‎20-10-2023 08:46

@Ana6 

You can check your MyO2 to see when the data is doubled.

https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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