cancel
Showing results for 
Search instead for 
Did you mean: 

02 price increases - linked VM Broadband account

Qwakuk
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My VM contract runs to 22 June 2023 and no changes in price since it started. Second increase from 02 coming in April 2023 for the "free sim".

 

Can I reduce the 02 sim package, do not need FULL free calls, sms unlimited data etc for the next 3 months till I get a new VM contact ?

 

VM / 02 [package means everything gets doubled for the 02 sim ?

Message 1 of 9
696 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 146354 Posts
  • 636 Topics
  • 28165 Solutions
Registered:

@Qwakuk 

You can flex your tariff in your MyO2..

Look under change tariff for your options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
691 Views

Qwakuk
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for the reply but it says there are no options?

1.jpg2.jpg

Message 3 of 9
690 Views

MI5
Level 94: Supreme
  • 146354 Posts
  • 636 Topics
  • 28165 Solutions
Registered:

Looks like no choice for you then unfortunately @Qwakuk 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 9
678 Views

madasaf1sh
Level 77: Grand Master
  • 10496 Posts
  • 56 Topics
  • 3082 Solutions
Registered:

@Qwakuk 

 

It is linked to the deal you took out with Virgin as part of your Broadband contract, and any change in tariff would possibly result in VM upping your broadband cost... 


- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 9
673 Views

Haggisman
Level 1: Joiner
  • 6 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Check your price increase email from VM - mine states:

 

"If you're not happy with any of the changes announced in this email, including those to our out of home WiFi hotspots and pricing terms and conditions, you can change or cancel your package, including your Volt O₂ sim, any time before 4th April 2023, without paying any cancellation fees."

 

Unfortunately I'm currently struggling to find anyone from either company to acknowledge this 

Haggisman_0-1677072120336.png

 

Message 6 of 9
666 Views

Qwakuk
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Not had any email from VM, just the one from 02 today. VM will not increase the price on their bit of the contract

Message 7 of 9
665 Views

Enlli
Level 66: Unequalled
  • 7038 Posts
  • 51 Topics
  • 1573 Solutions
Registered:

Deleted

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 8 of 9
656 Views

madasaf1sh
Level 77: Grand Master
  • 10496 Posts
  • 56 Topics
  • 3082 Solutions
Registered:

Looks like a typical Virgin Media ##### up 

I would get your contracts out and see what you agreed to, as you will have 2 contracts one from o2 and from VM.. 

If VM have #*&^% up then its up to them to resolve...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 9 of 9
651 Views