02 mycare

[GRIFF74]

I've just recieved an email from 02 mycare informing me that I owe £12 plus £6 if its not paid within 4 days -on an account that was cancelled a few weeks ago -mis-sold to me by Virgin media when I joined on a broadband only deal -had a lengthy conversation with 02 on Facebook on 21st march who assured me the account was closed and I owe nothing-any ideas what to do first of all to stop 02 pestering me for money that I don't owe them 

[TallTrees · Accepted solution]

Hello @GRIFF74 

Welcome to the o2 Community forum 

You should get in touch ASAP with the payment management team 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am