cancel
Showing results for 
Search instead for 
Did you mean: 

02 address data base gives wrong address

cla
Level 2: Apprentice
  • 15 Posts
  • 3 Topics
  • 1 Solutions
Registered:

I am a virgin customer have joined o2 can't get volt to work as automatic address database give Southwick as East Sussex it is in West Sussex which is what my virgin address gives. Checked several times but can't do anything. Anyone had  this problem or know if its even worth trying to get it changed by spending a couple of hours waiting on the phone will they be able to do it? any ideas  welcomed

Message 1 of 12
458 Views
1 ACCEPTED SOLUTION

Accepted Solutions

cla
Level 2: Apprentice
  • 15 Posts
  • 3 Topics
  • 1 Solutions
Registered:

well I got this sorted O2Lisa was back an forth over the day gut in the end said this would take 14 days to sort. so I investigated virgin account had not been updated to volt now that's done even with the incorrect address problem its all working I can see the volt data doubling. so I was on char with both O2 and virgin most of the day!  like walking through treacle. So glad I came here as it got things moving thanks

 

View solution in original post

Message 10 of 12
300 Views
11 REPLIES 11

pgn
Level 63: Greatness Assured
  • 24251 Posts
  • 176 Topics
  • 688 Solutions
Registered:

Hi @cla - If you live in a new property and your address or postcode is not recognised, Royal Mail may not have activated your postcode. To activate your postcode, you need to contact Royal Mail directly on 08456 011110 or via their website.

In your case, it appears your address is known differently in VM than in O2's database - I'll tag one of the O2 account advisors on the forum, @O2Lisa should be on around 8am, perhaps she can get your details amended (it does happen, from time to time, @Martin-O2, the Forum manager and I have queried such address mismatches, and guidance from O2 was unavailable at that time. Also the daily advisor rota needs updated for today and tomorrow, @Martin-O2 - if it is not Lisa from 8am today, please advise accordingly, thanks!)

Keep an eye out for a message from Lisa around 8am. Good luck.

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 12
364 Views

cla
Level 2: Apprentice
  • 15 Posts
  • 3 Topics
  • 1 Solutions
Registered:

thanks it looks like that to me I really appreciate you getting back as Ive been on phone and just run out of time! 

Message 3 of 12
363 Views

O2Lisa
  • 769 Posts
  • 0 Topics
  • 24 Solutions
Registered:

Morning all, thanks for the tag @pgn.

I'll message you privately and look in to this for you @cla slight_smile

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 4 of 12
348 Views

cla
Level 2: Apprentice
  • 15 Posts
  • 3 Topics
  • 1 Solutions
Registered:

thank you, very much appreciated

Message 5 of 12
345 Views

pgn
Level 63: Greatness Assured
  • 24251 Posts
  • 176 Topics
  • 688 Solutions
Registered:

Thanks, @O2Lisa - hope there was something you could do to help @cla with this "Compu'er says No!" situation, a real Catch-22!

little-britain-computer-says-no.gif

 

 

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 6 of 12
338 Views

cla
Level 2: Apprentice
  • 15 Posts
  • 3 Topics
  • 1 Solutions
Registered:

well @O2Lisa Im still here waiting to see if you can get this sorted

Message 7 of 12
333 Views

b4u2
Level 7: Part Timer
  • 353 Posts
  • 59 Topics
  • 5 Solutions
Registered:

@cla 

Hope you got this all sorted.

Sorry to hear of the troubles you were facing.

Message 8 of 12
323 Views

Enlli
Level 12: Nimble
  • 88 Posts
  • 2 Topics
  • 19 Solutions
Registered:

My address was slightly different. Managed to change the O2 one via My O2 to reflect Virgin

Message 9 of 12
309 Views

cla
Level 2: Apprentice
  • 15 Posts
  • 3 Topics
  • 1 Solutions
Registered:

well I got this sorted O2Lisa was back an forth over the day gut in the end said this would take 14 days to sort. so I investigated virgin account had not been updated to volt now that's done even with the incorrect address problem its all working I can see the volt data doubling. so I was on char with both O2 and virgin most of the day!  like walking through treacle. So glad I came here as it got things moving thanks

 

Message 10 of 12
301 Views