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using phone in EU zone

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Kazinka
Level 1: Joiner
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on ‎23-11-2021 11:22

on ‎23-11-2021 11:22

My phone worked on day 1 of my holiday in spain and then stopped for no apparent reason.  I can't access data or receive emails.  Do you know what the issue may be.  I pay monthly and have 20 MB data included in the plan

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MI5
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on ‎23-11-2021 11:27

on ‎23-11-2021 11:27

@Kazinka 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151769 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎23-11-2021 11:27

on ‎23-11-2021 11:27

@Kazinka 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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