Re: using phone abroad

Petero · ‎24-09-2021

Hello,

pls I need your help, currently am away from UK and thought automatically my phone will roamed but I can't get my text messages and my phone not ringing, pls how can you help me am a monthly paying customer

madasaf1sh · ‎24-09-2021

@Petero

You will need to go into the settings and manually search for a network, If it doesnt connect, then change the connection to 4G/3G

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎24-09-2021

@Petero

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎29-09-2021

Any update on your situation @Petero Did you manage to get roaming working?

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