unlock an old phone

[Ali11]

I have an old iPhone 6s which has been sitting in the cupboard.  I have reset it so my mum can use it but when we put her sim in it says it needs to be unlocked.  I have sent an unlock request to O2 but the form requires you to say which contract you are on - I don’t have one so put in my old contract type. I tried downloading the app so I could chat but that doesn’t work for non customers either it seems. Also tried to phone, no joy as recorded message says Bye. I thought phones were automatically unlocked after 18 months. I see lots of queries on here but no answers.  I guess this reminds me why I left 02 but is incredibly frustrating.  The phone belongs to me so please just tell me how to get you to unlock it. 

[TallTrees]

Guide: Unlocking an O2 phone to use a different SIM card 

This guide may help @Ali11 

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[Cleoriff]

@Ali11 

Phones aren't automatically unlocked after 18 months. However, O2 haven't been locking phones since 2018so obviously the iPhone 6 came out before then. As you are no longer a customer, I will ask one of our account advisors to help. @O2Lisa can you help @Ali11 please.

@Ali11You will be contacted by @O2lisa via Private Message, You will see an envelope icon at the top of the page on the right hand side. It will show a 1) when the PM has been sent.

Best of luck.

[O2Lisa]

Hi @Cleoriff, thanks for the tag😊

Sorry to hear this @Ali11, I'll message you privately and look in to this for you.

[Cleoriff]

Thanks @O2Lisa 👍

[O2Lisa]

You're welcome @Cleoriff 🙂