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unable to get Esim on my Apple Watch

Camlog
Level 1: Joiner
  • 2 Posts
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Registered:

so in June I had problems with my watch and it had to be reset I am unable to get my Esim back on the watch at first I got error code 202 this was sorted and my Esim was there I added it to my watch but it got stuck in activation so it was removed from the watch by o2 now when I go through the Apple Watch app set up mobile service my esim is not there and its asking me to add a new one for £7. its been nearly 3 months I've rung 202 they say I need to go in store and the store say they can't help ring 202 so I'm at a loss I've emailed complaints but no one gets back in touch I'm now paying for a service I'm unable to use and very unhappy I've been with o2 for over 10 years. 

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MI5
Level 94: Supreme
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Registered:

@Camlog 

The advice here is to contact O2 via the socials.

Activate Apple Watch Guide 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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