unable to get Esim on my Apple Watch

[Camlog]

so in June I had problems with my watch and it had to be reset I am unable to get my Esim back on the watch at first I got error code 202 this was sorted and my Esim was there I added it to my watch but it got stuck in activation so it was removed from the watch by o2 now when I go through the Apple Watch app set up mobile service my esim is not there and its asking me to add a new one for £7. its been nearly 3 months I've rung 202 they say I need to go in store and the store say they can't help ring 202 so I'm at a loss I've emailed complaints but no one gets back in touch I'm now paying for a service I'm unable to use and very unhappy I've been with o2 for over 10 years. 

[MI5]

@Camlog 

The advice here is to contact O2 via the socials.

Activate Apple Watch Guide 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)