This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

text messages not working

MarkD1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-05-2024 20:01

on ‎29-05-2024 20:01

Cannot read or send text messages today. Messenger keeps crashing and cutting out. Tried rebooting, updates, resetting nothing works. Can you help please.

Message 1 of 10
1,228 Views
0 Kudos
9 REPLIES 9

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:

on ‎29-05-2024 20:09

on ‎29-05-2024 20:09

@MarkD1 

You say text and messenger or just one of them?

Go into app manager and clear cache and data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 10
1,225 Views
0 Kudos

MarkD1
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-05-2024 20:14

on ‎29-05-2024 20:14

Hi MI5. Cleared cache and data.

All texts in messages.

Message 3 of 10
1,222 Views
0 Kudos

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:

on ‎29-05-2024 20:34

on ‎29-05-2024 20:34

@MarkD1 

Can you uninstall updates and allow the app to update again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 10
1,211 Views
0 Kudos

MarkD1
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-05-2024 20:47

on ‎29-05-2024 20:47

Not sure how to remove any new updates?

Message 5 of 10
1,195 Views
0 Kudos

pgn
Level 77: Grand Master
In response to MarkD1
  • 40766 Posts
  • 247 Topics
  • 1830 Solutions
Registered:

on ‎29-05-2024 20:50

on ‎29-05-2024 20:50

For the SMS app, that uninstall updates trick is described here, @MarkD1 

https://community.o2.co.uk/t5/blogs/blogarticleprintpage/blog-id/How-To-Guides/article-id/1767/comme...

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


Message 6 of 10
1,194 Views
0 Kudos

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:

on ‎29-05-2024 20:51

on ‎29-05-2024 20:51

@MarkD1 

It should say uninstall updates instead of having a delete option, as it's a system app and cannot be deleted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 10
1,192 Views
0 Kudos

MarkD1
Level 1: Joiner
In response to pgn
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-05-2024 21:12

on ‎29-05-2024 21:12

Thank you all. Found that google update was corrupted, removed it. Everything back to normal.

Message 8 of 10
1,181 Views

pgn
Level 77: Grand Master
In response to MarkD1
  • 40766 Posts
  • 247 Topics
  • 1830 Solutions
Registered:

on ‎29-05-2024 21:13

on ‎29-05-2024 21:13

Great news, @MarkD1 - the O2 Community's advice wins out again 👍

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


Message 9 of 10
1,180 Views
0 Kudos

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:

on ‎29-05-2024 21:31

on ‎29-05-2024 21:31

Well done @MarkD1 

Not uncommon for updates to cause issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 10
1,178 Views
0 Kudos
Top Kudoed Authors
View All
Top