Been trying to get pay monthly number onto pay as you go its takes 2 sims being sent one was wrong and about 12 calls and still getting nowhere
Apparently its swapped over and working , even though numbers vanished from my 02 account - new 02 sim has no signal nor old one and i was told maybe signals bad, then old contract needs paid up , even though i was out of contract 18 months and it was just rolling over each month then told take sim out wipe it and put back in , switch phone on off and all of which id been doing so since 22nd dec , in one call i was told january the 3rd it would go through then changed their mind to today Wednesday 27th and today after 6 calls 2 of which said my number didn't exist and one said i had 60gb contract cancelled on 02 i got thro to a james who came up with ideas as to why with signal/contact/wipe sim then got annoyed and booted me from the call - you've been kicked from this conference
is there a direct email to 02 as contact seems terrible and staff not fully understanding possibly due to language issues - i speak english and i think some of the calls there been issues and my accent isnt that strong if that was the problem.
