swap from pay monthly sim to pay as you go - no service

[mason3]

my contract was up so i ordered a pay as you go sim to swap to. i have rang o2 to swap this over and the pay monthly sim was disconnected last week. i was told it would be up to 24hours for the pay as you go sim to be activated. waited a couple of days nothing happened, still had no service. rang again on thursday and was told it would be another 24 hours. still nothing has happened i still have no service. nobody can ring me i can’t ring anyone. need this sorted asap! 

[gmarkj · Accepted solution]

We’re just customers like you @mason3 but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Cleoriff]

@mason3 

Have you topped up the PAYG sim yet?

Guide How to Top Up (PAYG) 

[mason3]

no i haven’t. i can’t ring to top it up as no service and when i tried online it said my number wasn’t a valid pay as you go phone number! 

[Flour]

This network is so [Removed]. I can't believe I have to pay for this service. I upgraded my phone now I can't make any calls. I called o2 and a woman from o2 customers service called Mapisa said that any one upgrading network will not work for 24 hours but I upgraded my iPhone and my Samsung but I haven't got any network on my Samsung and my iPhone is working fine. So there are con artists as well as liars. If I didn't have both phones they would have fool me.