still no signal

[Anonymous]

Week 7.. or is it 8 of no or unusable signal. No access to live chat, even the 'auto assistant' is not working (the links just redirect to the forum.. and yes, tried on different browsers and devices). Still being charged full amount AND there is an extra number on my bill that I cannot contact anyone to have removed and refunded.

[Enlli]

@Anonymous Nobody here works for O2, everyone is a customer as any O2 direct involvement with customers was removed from here last July.

That mean any help on here is limited in nature.

If you are not happy with your treatment from O2 then raise a formal complaint in the first instance 

https://www.o2.co.uk/how-to-complain

[pgn]

Both Virtual Chat and Social media work, with 2 provisos, @Anonymous 

1. Social Media team, which needs the occasional reminder from you, do respond - my first message Friday morning with pokes every 2 hours or so got me a response at 8am Sunday, and positive action by 8pm that day.

2. The Live Chat, from the O2 Shop area if the website or from the Support button in your MyO2, do put you in a loop of automated responses until you get a "we will out you through to an agent" prompt - but keep doing it, you will get a real-person response.

Be persustent, @Anonymous.

And nobody here has access to your account to do anything, as all are customers, not O2 CS staff.

[madasaf1sh]

Must have been something you all said, as he has now left the building....

[pgn]

And he's gone 🤦

[Oxonian]

@Anonymous

Live chat available now via the shop pages :-

[Enlli]

@Oxonian The original poster has left the building

[Oxonian]

@Enlli 

But he might still be lurking ! 👍