still no signal

[Anonymous]

Week 7.. or is it 8 of no or unusable signal. No access to live chat, even the 'auto assistant' is not working (the links just redirect to the forum.. and yes, tried on different browsers and devices). Still being charged full amount AND there is an extra number on my bill that I cannot contact anyone to have removed and refunded.

[MI5]

@Anonymous 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Use Skype to call Guide: A Guide to Skype 0800 902 0217 or 0800 032 1402 

[Oxonian]

@Anonymous 

Please just bear in mind that signal issues are taken care of in O2's T&Cs. No UK mobile network guarantees a signal, although you are still expected to pay your bill on time. It is a network " get out of jail free card", but the only way to avoid it in the UK is not to have a mobile at all. 

Have you checked if there are network issues in your vicinity ? These might be useful :- 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Anonymous]

They are not responding on facebook. They say 'call up' which is not helpful as, 1. no signal. 2. registered deaf.

The livechat has vanished.. leaving a forum that o2 dont seem to give a fig about.

[Anonymous]

Signal issues for temporary service outages are one thing, but this is TOTAL outage for a couple of MONTHS now with zero communication from O2.

The network checker just says 'mast fault'

Add to that their total lack of interest in the extra number that appeared on my bill for an amount that is nearly four times my bill.

Guess I report the fraud to the police now.

[Oxonian]

@Anonymous 

If you are registered deaf, please see :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

The online Support Request Form might be of use to you. 

[MI5]

@Anonymous 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Anonymous]

The phone numbers are more than a little useless as... no signal.

You have a lot of posts and links available to you for someone who allegedly doesn't work for o2... The footer is also a little suspect... 'we are unable'

[Anonymous]

All the links take me back here. UK relay doesn't work without a signal, even on PC.

The online request form returns an error, there has been no response (so far) from the email.

[MI5]

@Anonymous 

Calls can be made from any phone, so borrow one, use a landline or get a friend to call.

I am a customer, just like you as with all the people who help on here, hence "we".