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HayleyR
Level 1: Joiner
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on ‎20-08-2021 16:06

on ‎20-08-2021 16:06

Inserted SIM card into new phone when got upgrade in March. A week later displayed no SIM message which was overcome by restarting the phone. Two days ago it displayed said message again and have not been able to resolve it using any of the suggested methods online. Went into O2 store and was told they the SIM itself seems to not be working and will require a replacement. How does one go about this, can I do so in-store and what are the associated costs given the SIM has been improperly functioning since it was inserted pretty much so I am unsure how it could be damaged. Thanks 

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MI5
Level 94: Supreme
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on ‎20-08-2021 16:54

on ‎20-08-2021 16:54

@HayleyR 

It's free to get a replacement sim and any O2 store can do it for you.

Why did they not do it whilst you were there?

You will need to take ID with you though, so maybe that's why?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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