sim not provisioned for voice

[Perry1]

I recieved my new Pixel 5 yesterday, i have no signal and the message "sim not provisioned for voice". i have turned the device on and off mutliple times and have re inserted the sim card. any idea how to resolve the issue?

[MI5 · Accepted solution]

@Perry1 

You need to use your old sim card or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

[Perry1]

Thank you for the fast responce, because i have gone from the Pixel 3 - 4G to the Pixel 5 5G i assumed i would have to use the new sim? 

I have activated the sim swap and will have to wait 24 hours to see if this works. 

Thanks for your help

[MI5]

@Perry1 

Yes, in order to get 5g you will need the sim swap, but phone will still work on 4g with old sim until the swap completes.