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signal keeps dipping in and out - even in my own home

cathieclo
Level 1: Joiner
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on ‎09-08-2024 11:48

on ‎09-08-2024 11:48

This is very frustrating as I cannot receive whatsapp messages, calls or internet access intermittently.  Whilst I'm sat on my pc next to the router then all is ok.  In my front room - not far away as I'm in a bungalow - the signal cuts off.  Please help an old lady get this sorted.

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Enlli
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on ‎09-08-2024 12:13

on ‎09-08-2024 12:13

So which signal is dropping? Is it your WiFi as you mentioned moving away from the router, or your phone?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
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on ‎09-08-2024 12:13

on ‎09-08-2024 12:13

It would make sense to connect your phone to your home broadband/WiFi @cathieclo 

That would ensure that your WhatsApp messages come through.

As for calls and texts, it would depend on your phone - on Android you can use RCS which uses data, and sign up to calls via WiFi as well.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
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on ‎09-08-2024 14:38

on ‎09-08-2024 14:38

@cathieclo If you're having signal problems indoors take a look here: WiFi and 4G Calling: Everything You Need To Know | O2

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎10-08-2024 00:40

on ‎10-08-2024 00:40

@cathieclo 

Have a look at this guide Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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