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requested to keep old number for new volt service on virgin media

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kerrieb1
Level 1: Joiner
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on ‎13-10-2023 10:03

on ‎13-10-2023 10:03

Joined virgin media volt with the understanding id keep my old 02 mobile number....this has not been the case as old number got cut off so im now left with a new number i dont want(lost all the credit i had on my old number)...been phoning 02 since last saturday waiting each day waiting patiently for old number to be reconnected but still not happened as its friday now and still not have my old  number back so no ones been able to contact me all week....has anyone else been in this situation?

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MI5
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on ‎13-10-2023 10:10

on ‎13-10-2023 10:10

@kerrieb1 

Number ports and migrations do seem to be taking longer than usual.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147812 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

on ‎13-10-2023 10:10

on ‎13-10-2023 10:10

@kerrieb1 

Number ports and migrations do seem to be taking longer than usual.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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