replacement phone

[jrosie281]

I received my replacement phone yesterday,  Set it all up but now tells me Its not connected to a network, what do I do, Im getting on in years and not brilliant at these things, 

[Cleoriff]

@jrosie281 

Take the sim out and reinsert it. Then turn the phone off and on and see if that helps.

[jrosie281]

hi ty no that didnt work 

[Cleoriff]

@jrosie281 

Then try this

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If that doesn't work then you need to contact O2 I'm afraid.

All numbers are in this list.

Guide: Coronavirus Community Help and Support