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Anonymous · ‎18-09-2022

Just received a replacement phone from 02 on 02 insurance. iPhone 13. This phone is denying access to 02. Have restarted, updated IOS and also tested SIM in a other phone (it works). Seems like it is an issue with the handset we have been sent which did not appear to be new. grateful for any advice

Cleoriff · ‎18-09-2022

Hi @Anonymous

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎18-09-2022

Hi @Anonymous

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

MI5 · ‎18-09-2022

@Anonymous

Just for info, insurance replacements are refurbished, not new, as outlined in the insurance terms and conditions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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