reactivate a number

[Ivy2013]

How can I reactivate my number. I still have credit. I need a urgent reply. Thanks a lot

[Cleoriff · Accepted solution]

Hi @Ivy2013 

Why does your number need reactivating?

Are you are PAYG and not used it for a while, or cut off due to non payment of bill?

Either way you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[gmarkj]

You would need to call customer services and ask them to start it up again.
There are several different numbers to call on the link below - you can use Skype to call the 0800 numbers as well.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

Just to add. This isn't O2, it's a community forum and we have no access to accounts.

Contact O2 in the guide above.

[MI5]

@Ivy2013 

It appears that you had the same problem 7 years ago https://community.o2.co.uk/t5/Discussions-and-Feedback/emergency-calls-only-on-my-mobile/m-p/596802#...

If you don't make a chargeable call on an O2 PAYG mobile every 6 months and top up every 999 days, you will be disconnected.

Having credit is not enough to just keep your sim active.

[Ivy2013]

Thanks for your info. I did it and now all is ok

[Ivy2013]

Thanks, I called customer services now all is ok

[Ivy2013]

Thanks for your info now all is ok. I called customer service