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on 23-07-2020 10:43
How can I reactivate my number. I still have credit. I need a urgent reply. Thanks a lot
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on 23-07-2020 10:45
Hi @Ivy2013
Why does your number need reactivating?
Are you are PAYG and not used it for a while, or cut off due to non payment of bill?
Either way you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
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on 23-07-2020 10:45
Hi @Ivy2013
Why does your number need reactivating?
Are you are PAYG and not used it for a while, or cut off due to non payment of bill?
Either way you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
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on 23-07-2020 10:47
There are several different numbers to call on the link below - you can use Skype to call the 0800 numbers as well.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 23-07-2020 10:47
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on 23-07-2020 10:47
Just to add. This isn't O2, it's a community forum and we have no access to accounts.
Contact O2 in the guide above.
Veritas Numquam Perit
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on 23-07-2020 10:50
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on 23-07-2020 10:50
It appears that you had the same problem 7 years ago https://community.o2.co.uk/t5/Discussions-and-Feedback/emergency-calls-only-on-my-mobile/m-p/596802#...
If you don't make a chargeable call on an O2 PAYG mobile every 6 months and top up every 999 days, you will be disconnected.
Having credit is not enough to just keep your sim active.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-07-2020 11:15
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on 31-07-2020 11:15
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on 31-07-2020 11:16
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on 31-07-2020 11:16
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on 31-07-2020 11:17
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on 31-07-2020 11:17

