cancel
Showing results for 
Search instead for 
Did you mean: 

"Unknown Number" incoming from known contacts

ScottS23
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Having just switched from S21 to S23, and migrated all data/contacts etc to my new handset, my incoming caller id doesn't seem to be recognising numbers from my contact list...

I've watched a number of videos suggesting ways to fix this. Have tried resyncing my contacts, reinstalling the Phone app, nothing seems to work.

Is this a known issues on S23? or a simple fix which I haven't thought of yet maybe?

Message 1 of 2
494 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@ScottS23 

There are some issues with phones containing certain chipsets that are being investigated.

You need to contact O2 for help.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
479 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@ScottS23 

There are some issues with phones containing certain chipsets that are being investigated.

You need to contact O2 for help.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
480 Views