cancel
Showing results for 
Search instead for 
Did you mean: 

"Add a contact number" and "Contact number already associated with another user" error

Chris-p
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi 

 

I have recently upgraded to a Virgin media O2 account and was issued a new SIM included in the contract, customer services has transferred over my old number to the new SIM but now when I try and login to "My O2" I am confronted with "Add a contact number" I add in my number get a text with auth code but when I enter this I then receive the error "Contact number already associated with another user" I am unable to view or edit any of my account settings due to this error.

 

I have tried calling customer service regarding this matter but so far have been on hold for over an hour at this point without a response.

Message 1 of 4
107 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Chris-p 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
102 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Chris-p 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
103 Views

Chris-p
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for the links, what is response time like on these websites?

 

What happened to O2 live support on the website?

 

Seems ridiculous I have stayed a loyal customer of O2 for their customer service only to find out years later there is none.

Message 3 of 4
95 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

You should get a fairly quick response @Chris-p 

Live chat is unreliable and best avoided imho.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
88 Views