on 29-04-2022 12:44
Hi
I have recently upgraded to a Virgin media O2 account and was issued a new SIM included in the contract, customer services has transferred over my old number to the new SIM but now when I try and login to "My O2" I am confronted with "Add a contact number" I add in my number get a text with auth code but when I enter this I then receive the error "Contact number already associated with another user" I am unable to view or edit any of my account settings due to this error.
I have tried calling customer service regarding this matter but so far have been on hold for over an hour at this point without a response.
Solved! Go to Solution.
on 29-04-2022 12:47
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 29-04-2022 12:47
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 29-04-2022 13:04
on 29-04-2022 13:04
Thanks for the links, what is response time like on these websites?
What happened to O2 live support on the website?
Seems ridiculous I have stayed a loyal customer of O2 for their customer service only to find out years later there is none.
on 29-04-2022 14:14
You should get a fairly quick response @Chris-p
Live chat is unreliable and best avoided imho.