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phone set up

jimmy10
Level 1: Joiner
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Just got a new phone. Alcatel U3. Cant get it set up? All I have is the blue screen with Logo and the time? Also phone and lock icon. swiping phone icon takes me to emergancy messages only? Help!

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jonsie
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MI5
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Answered here https://community.o2.co.uk/t5/O2-Gurus/set-up/td-p/1333253
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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