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phone says emergency calls only

Norman84
Level 1: Joiner
  • 1 Posts
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  • 0 Solutions
Registered:

phone says NOT REGISTERED ON NETWORK

MY PHONE NUMBER IS [personal details removed]

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Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12607 Posts
  • 95 Topics
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Registered:

Hi @Norman84 

This is a public community of o2 customers, so anyone and everyone can see your number. Please edit your post using the little down arrow in a circle to the right of your name.

Your issue could be any number of things - work being done on a local mast, sim/phone fault, unpaid bill, etc.

Try turning your phone off and on again.

Try putting your phone into flight mode and back off again.

Follow the help in the guides below, and if none of that works contact customer services:

o2 social media contact methods 

See if any of the below helps:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 3
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2 REPLIES 2

gmarkj
Level 66: Unequalled
  • 12607 Posts
  • 95 Topics
  • 1153 Solutions
Registered:

Hi @Norman84 

This is a public community of o2 customers, so anyone and everyone can see your number. Please edit your post using the little down arrow in a circle to the right of your name.

Your issue could be any number of things - work being done on a local mast, sim/phone fault, unpaid bill, etc.

Try turning your phone off and on again.

Try putting your phone into flight mode and back off again.

Follow the help in the guides below, and if none of that works contact customer services:

o2 social media contact methods 

See if any of the below helps:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
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Breanna
Former Staff
  • 1808 Posts
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Registered:

Were you able to get your phone working @Norman84?

Message 3 of 3
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