I did an pnline upgrade last night via my o2. And at the end of the checkout I had a message to say get an extra £300 for your old device when you trade in with o2 recycle, just complete this order, then visit o2 recycle and enter your order number as a promo code. I have tried this serveral times and I keep being told the promo code in invalid. Is there any way you can help me with this?
You'll need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
*The Game Is On*
You need to wait until you receive your new phone and have used it to register on the system.
You then need to enter your full order number, including the "ms-" in the promo code at checkout.