Solved: Re: not receiving calls

MartyC · ‎05-01-2023

I have been told that my phone would not connect. I turned it off and on and all was ok. This has happened quite often since moving over to O2. I have tried a different phone and it is the same. I have never had this problem with my previous provider. I need to have this rectified. What can I do?

MI5 · ‎05-01-2023

@MartyC

I'd try a new sim first.

Pop into any O2 store with some photo ID or ask o2 to send you one and so a sim swap yourself Guide: Sim Swap: a mini guide 2017 update

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-01-2023

@MartyC

I'd try a new sim first.

Pop into any O2 store with some photo ID or ask o2 to send you one and so a sim swap yourself Guide: Sim Swap: a mini guide 2017 update

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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