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no service on my phone

markbiggles
Level 1: Joiner
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since 5.45 pm I have no service on my phone a text said my 4g has been switched off ....why have you done this .I want someone to talk on line but I go round and round the website cant get anyone to answer ??????

TERRIBLE SERVICE 

mark

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madasaf1sh
Level 76: Forum Legend
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@markbiggles 

 

Could be a service outage, have you checked https://status.o2.co.uk ? 

Are all your bills upto date? 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Cleoriff
Level 94: Supreme
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@markbiggles 

If 4G has been switched off, why don't you try 3G in your network settings? They may be upgrading a mast near you.

Check this guide Guide: How can I sort out my network issues? 

and Guide: Is the network down for me or everyone? 

If your phone no longer works at all, then I wonder if you have paid your bill?

Either way we have no access to your account, so contact O2 via social media

on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@markbiggles 

Just try rebooting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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RafaC
Former Staff
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Hey @markbiggles were you able to sort it out?

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