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no service on my phone

markbiggles
Level 1: Joiner
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since 5.45 pm I have no service on my phone a text said my 4g has been switched off ....why have you done this .I want someone to talk on line but I go round and round the website cant get anyone to answer ??????

TERRIBLE SERVICE 

mark

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madasaf1sh
Level 67: Unsung hero
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@markbiggles 

 

Could be a service outage, have you checked https://status.o2.co.uk ? 

Are all your bills upto date? 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
Level 94: Supreme
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@markbiggles 

If 4G has been switched off, why don't you try 3G in your network settings? They may be upgrading a mast near you.

Check this guide Guide: How can I sort out my network issues? 

and Guide: Is the network down for me or everyone? 

If your phone no longer works at all, then I wonder if you have paid your bill?

Either way we have no access to your account, so contact O2 via social media

on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@markbiggles 

Just try rebooting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RafaC
Community Manager
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Hey @markbiggles were you able to sort it out?

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