cancel
Showing results for 
Search instead for 
Did you mean: 

no outgoing calls

Mossychops069
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have 3 phones 2 IPhones And 1 Andsroid on O2 and all of them won't call out. I did a software update and network reset but nothing. I'm at the end of my tether here as its been 2 days without being able to call out. All I get when I live chat is call 8002 but how can I do the if I can't call out. I need someone to call me to sort it (I can recieve calls) as it is on all 3 phones my wife has a differeent account and hers is not calling out either. I have a booster set up in the house. Not happy man at the moent as im losing money not have my phones working. 

Message 1 of 6
1,351 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

The use Skype (Consumer Version) and use the numbers above to contact them it doesn't cost you anything. 

 

You can install it on your iPhone as well, you just need a WiFi Connection 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 5 of 6
1,340 Views
5 REPLIES 5

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Mossychops069 


You need to call 8002 on the landline number which can be found on the o2 website under contact us, from any other phone or even skype. 

 

o2 will NOT call you.... 

 

Number to call is 0800 977 7337

 

edited as screen grab didnt work properly

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 6
1,348 Views

pgn
Level 74: Whizz kid
  • 35208 Posts
  • 223 Topics
  • 1558 Solutions
Registered:

Has your booster failed, @Mossychops069? If the booster piggy-backs on your broadband, check that too (O2 do not support booster boxes for Consumer tariffs, so reach out to O2 Business is all I can suggest, alas).

If your broadband's good, you may be able to enable WiFi Calling for one or more of the phones in the interim, details here: https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

NB not possible on Business Mobex, Best for Business tariffs or Public Service Network tariffs.

Business Customer Service Number Charges

From your O2 mobile8002Free
From a landline0800 977 7337Free
From abroad+44 7860 980 202Free†

Good luck.

 

Message 3 of 6
1,345 Views

Mossychops069
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have no opther phone apart from my iphone and android

Message 4 of 6
1,344 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

The use Skype (Consumer Version) and use the numbers above to contact them it doesn't cost you anything. 

 

You can install it on your iPhone as well, you just need a WiFi Connection 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 6
1,341 Views

pgn
Level 74: Whizz kid
  • 35208 Posts
  • 223 Topics
  • 1558 Solutions
Registered:
Message 6 of 6
1,340 Views