no network at moment - only emergency call new phone since tuesday afternoon

[mlb]

Hi

Been a loyal customer for year and need some help new phone connection.

Sorry how long does it take to get connection to the network,  my sim has bene activated as far as i know,  and i am not connected to the network? is it 48 hours?  

need phone for work?

there is mention that a mast is down however it was working perfectly ok on old phone?

thanks please let me know if can help

[Cleoriff]

@mlb 

Keep rebooting your phone.

Check these guides Guide: How can I sort out my network issues? and Guide: Is the network down for me or everyone? If they don't help then contact O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[MI5 · Accepted solution]

@mlb 

Have you just upgraded?

If so, try your old sim in the new phone or start a sim swap from old sim to activate the new one you received Guide: Sim Swap: a mini guide 2017 update 

[mlb]

hi Yes i have upgraded.   i'm not technical at all apologies.

i notice in the new phone under SIM card manager it is saying "unkown"

[pgn]

In addition to the testing in the guides shared by @Cleoriff, mention to O2 when you contact them that this is a new phone - could be a Shipping Bar that O2 need to remove, highhvalue phones are reportedly being shipped in a locked state, so nobody can use it if they intercept the delivery. Good luck!

[PhoneChanger]

If your upgrading / porting over does your old SIM still work?

[mlb]

i swapped from an iphone 7 to Samsung 22 - so cant swap ?

[MI5]

@mlb 

Just use your old sim in the new phone for now.

[Cleoriff]

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@mlb wrote:

i swapped from an iphone 7 to Samsung 22 - so cant swap ?

---

You can swap @mlb ...you just need O2 to remove the iData bolt on from your account. (This can be done after the swap has taken place)

[mlb]

all sorted -  THANK YOU FOR YOU HELP

I had to activate it! thank you