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no network at moment - only emergency call new phone since tuesday afternoon

mlb
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Hi

 

Been a loyal customer for year and need some help new phone connection.

 

Sorry how long does it take to get connection to the network,  my sim has bene activated as far as i know,  and i am not connected to the network? is it 48 hours?  

need phone for work?

 

there is mention that a mast is down however it was working perfectly ok on old phone?

 

thanks please let me know if can help

 

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MI5
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@mlb 

Have you just upgraded?

If so, try your old sim in the new phone or start a sim swap from old sim to activate the new one you received Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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@mlb 

Keep rebooting your phone.

Check these guides Guide: How can I sort out my network issues? and Guide: Is the network down for me or everyone? If they don't help then contact O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@mlb 

Have you just upgraded?

If so, try your old sim in the new phone or start a sim swap from old sim to activate the new one you received Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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mlb
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hi Yes i have upgraded.   i'm not technical at all apologies.

 

i notice in the new phone under SIM card manager it is saying "unkown"

 

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pgn
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In addition to the testing in the guides shared by @Cleoriff, mention to O2 when you contact them that this is a new phone - could be a Shipping Bar that O2 need to remove, highhvalue phones are reportedly being shipped in a locked state, so nobody can use it if they intercept the delivery. Good luck!

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PhoneChanger
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If your upgrading / porting over does your old SIM still work?

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mlb
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i swapped from an iphone 7 to Samsung 22 - so cant swap ?

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MI5
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@mlb 

Just use your old sim in the new phone for now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@mlb wrote:

i swapped from an iphone 7 to Samsung 22 - so cant swap ?


You can swap @mlb ...you just need O2 to remove the iData bolt on from your account. (This can be done after the swap has taken place)

Veritas Numquam Perit

Girl in a jacket
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mlb
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all sorted -  THANK YOU FOR YOU HELP slight_smile

 

I had to activate it! thank you

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