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new smartphone

Shropfox
Level 1: Joiner
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Hello, I've just bought a new smartphone on ebay- never had one before because we live in a remote cottage with poor signal but O2 seemed the best bet. I put a new O2 simcard in the phone but when I switched it on the phone said SIM ME lock Emergency calls only. I have 8 retries left. I contacted the phone supplier who gave me a code but the phone says it is the wrong code. The supplier assures me the phone is not locked. Is my problem with the phone or the simcard please?

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madasaf1sh
Level 67: Unsung hero
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@Shropfox 

 


This means the phone is locked to another network, and you need to contact the seller again I am afraid... 

 

It might be worth taking it to a local phone shop (not a network shop) and asking if they can unlock it..

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5600 Posts
  • 32 Topics
  • 1801 Solutions
Registered:

@Shropfox 

 


This means the phone is locked to another network, and you need to contact the seller again I am afraid... 

 

It might be worth taking it to a local phone shop (not a network shop) and asking if they can unlock it..

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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