new sim

joyce1962 · ‎17-03-2023

i received my new sim today,as i have had a stroke i havent been able to swap sim quick enough and now blocked for day,when i am able to swap sims over tomorrow,could i not just have new number swapped to new sim please or can i fone someone to do so?

MI5 · ‎17-03-2023

@joyce1962

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

joyce1962 · ‎17-03-2023

thats to top up pay as u go,i tried it

jonsie · ‎17-03-2023

4444 is to top up

4445 is customer service

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Breanna · ‎20-03-2023

Were you able to get this sorted @joyce1962?

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