new sim not activated

[mattb1]

Yesterday I received my new iPhone. I put the sim that I received in the box in to the new phone and thought it would work. It’s been 24hours and I still can’t get network signal.  my old sim stopped working before new phone arrived so  that hasn’t got any o2 signal either. All the options to do a sim swap advise of so calling in on the 202 number also not an option and currently have no landline. How do I make this work please? 

[Cleoriff · Accepted solution]

Hi @mattb1 

Did you do a simswap Guide: Sim Swap: a mini guide 2017 update?

You need to keep rebooting the phone. If you need help message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[mobilemandan]

If you check on the O2 site main page under contact uis there should be a webchat link so you can speak to someone from customer services via chat.

They should be able to help you through the process.

Chat Link 

Or call 0344 809 0202

Or from a different phone call 0344 809 0202