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curious123
Level 1: Joiner
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how do you activate your sim if you have no network? Myo2 help page is useless & very confusing......Pac code given at time of ordering this time last week online & my patience is running low....Cant access live chat as you are 'busy'....& cant contact o2 direct as have no network....Please help

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MI5
Level 94: Supreme
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@curious123 

If you are new to O2 pay monthly your sim is already activated, but probably with a new number Guide: Migration & porting into O2  

If you are PAYG, you need to top up to activate the sim Guide How to Top Up (PAYG) 

If you are just upgrading, you don't need a PAC and you can just use your old sim or do a sim swap to use the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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curious123
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want to keep old number & no sorry my sim is NOT automatically active.I still need help
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Bambino
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@curious123 You can call customer service on 0800 032 1402 from any phone. If you can, borrow a phone or call from a land line.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.

The 0800 number isn't available until 9 am.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@curious123 

Were you with o2 before, ie have you upgraded an o2 contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
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Hi @curious123 did you manage to get your SIM activated?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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