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new iphone 12 cannot make calls

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andrew10
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on ‎11-02-2021 17:01

on ‎11-02-2021 17:01

i have set up new 12 but cannot make calls?????

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MI5
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on ‎11-02-2021 17:03

on ‎11-02-2021 17:03

@andrew10 

To activate the new 5g sim you need to do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

Or you can just use your old sim but without 5g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144168 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎11-02-2021 17:03

on ‎11-02-2021 17:03

@andrew10 

To activate the new 5g sim you need to do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

Or you can just use your old sim but without 5g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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