new esim - no number

[2fires]

Hi... again... I've just added my esim to my new phone (bought specifically so I could do this) - all went well except the esim didn't come with a phone number?  That was the whole point, so that I could have two numbers on my phone... what did I do wrong/not doing,

thanks

[MI5]

@2fires 

You need to do a sim swap from your old physical sim Guide: Sim Swap: a mini guide 2017 update 

[2fires]

But I don't want to swap the esim for my existing sim, I was looking for a solution to get 2 different phone numbers on my O2 account on my phone

[anticpated]

What is the purpose of the e sim? The account should have a note of your valid sim phone numbers. It just might be under another part of it. Somebody should explained the process to you more coherently.

[MI5 · Accepted solution]

@2fires 

Did you just ask for an eSim or did you purchase a new contract and request an eSim for the new contract?

If you just asked for an eSim, it will not be connected to anything, so you'll need a sim only contract to go with it https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured