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network coverage

Oldlady9
Level 1: Joiner
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My mobile reception has always been good.  I replaced  my phone a couple of weeks ago with a new phone and at first I could make calls as normal. I now have no coverage; the display shows no cells.  Visitors to the house have no cells.  I have switched the phone off and on again.  02 say there should be good coverage.  What should I do?  How do I speak to a real person at 02?

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madasaf1sh
Level 77: Grand Master
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@Oldlady9 

 

Have a look at this website https://status.o2.co.uk 

and the guides below:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

 

Also if on wifi have a look at this o2 My Network App

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@Oldlady9 

You can use wifi calling at home if you have broadband.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

https://www.o2.co.uk/apps/my-network

Contact numbers for O2 here Guide: How to find help & contact O2 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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