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my phone just changed over to o2 and couldn't get roaming on holiday for 2 weeks

IvyJ
Level 1: Joiner
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on ‎29-06-2023 12:01

on ‎29-06-2023 12:01

my phone changed over to o2 on 12 June then I went on holiday on 13 June and couldn't get roaming on holiday for 2 weeks so had no access to internet the whole time. what should i have done to make sure roaming worked before I went!

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pgn
Level 77: Grand Master
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on ‎30-06-2023 22:08

on ‎30-06-2023 22:08

Checked the Guide: Roaming MegaGuide perhaps, @IvyJ ?

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎30-06-2023 22:41

on ‎30-06-2023 22:41

@IvyJ 

Next time there are some things you can try.

Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk" (especially important if you have an iPhone).
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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