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my iPhone 12 won't switch on, how do I swap esim use to an iphone5, I have o physical sim

IainSinclair
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my iPhone 12 won't switch on, how do I swap esim use to an iphone5, I don't have  a  physical sim

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MI5
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@IainSinclair 

You need a new physical sim to use in the iP5.

Take photo ID into your local O2 shop for the quickest method.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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IainSinclair
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wish I could, I forgot to say that i'm in Portugal at present

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MI5
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@IainSinclair 

In that case you'll need O2 to send you a sim, which they will only do to your home address and get someone to forward it on to you via a secure delivery service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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If you say your phone won't switch on then no SIM will cure that.

If no signal you will have to report the SIM as lost. O2 will then send out a replacement to your home address.

It's up to you how you get it to Portugal 

Guide: Lost or Stolen O2 Device? - How to Report it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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The sim is required for a different phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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