23-01-2024 12:20
my iPhone 12 won't switch on, how do I swap esim use to an iphone5, I don't have a physical sim
23-01-2024 12:21 - edited 23-01-2024 12:22
23-01-2024 12:21 - edited 23-01-2024 12:22
You need a new physical sim to use in the iP5.
Take photo ID into your local O2 shop for the quickest method.
23-01-2024 12:24
wish I could, I forgot to say that i'm in Portugal at present
23-01-2024 12:30
In that case you'll need O2 to send you a sim, which they will only do to your home address and get someone to forward it on to you via a secure delivery service.
23-01-2024 12:30
23-01-2024 12:30
If you say your phone won't switch on then no SIM will cure that.
If no signal you will have to report the SIM as lost. O2 will then send out a replacement to your home address.
It's up to you how you get it to Portugal
Guide: Lost or Stolen O2 Device? - How to Report it
23-01-2024 12:32
The sim is required for a different phone.