migrating a payg number to monthly sim?

[LISA21]

how long will my phone have no service as im migrating a payg number to a new monthly sim?

[Cleoriff]

@LISA21 

You need to call customer service.

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

[TheresaV]

Hi @LISA21 did you manage to get this sorted after talking to customer services?