messages keeps stopping

[essy]

Hello, tried the online chat but not much use. I am not able to keep my messages on the screen long enough to send a text, they just drop off. I have tried to clear the the data & cache in the storage section but that doesnt work. I have also turned phne off and re started, again this does not seem to help. Can anyone help?

[Bambino]

@essy There's this guide, but I don't think it applies to your issue: Text Message Tips (not sent or received) - O2 Community

You haven't specified what phone you have, but I think you should contact support from your phone's manufacturer.

[essy]

Hello Bambino, thank you for replying to my message. I replied but not sure if it come through. Anyway, here goes again, The O2 technical dept just told me to go into one of their shops. Its a bit difficult right now as had accident and broken my wrist so cant drive.  My phone is a Samsung Galaxy A21s, sorry should have said this in original message. Thanks again for taking the time to respond to me.

[Bambino · Accepted solution]

@essy As you might have difficulty getting to an O2 shop, contact Samsung, who will most likely be able to offer you better advice: Product Help & Support | Samsung UK

[essy]

Thank you Bambino , i contacted Samsung directly as per your suggestion and they were brilliant and solved the issue I have had with messages. Grateful for your input.

[Bambino]

Excellent news, @essy. Glad I was able to help.

[MI5]

Out of interest, what was the fix @essy ?

[essy]

They took me through various settings options which fixed it😀