live.co.uk e mails will not send using Samsung mobile V6.1.75.0 but will receive

[Eileen2]

Live .co.uk e mails cannot send anymore from Samsung android phone.  You can receive ok  using Samsung app version v6.1.75.0

If using my old phone v4.2.81.2  you  can send and receive fine. Is this a Samsung problem o2 settings?  I cant find any help anywhere. Its not just my phone its on others and on some other networks   

Get following messages 

"could  not authenticate account the password or authentication may be incorrect. Check outgoing server settings  then try again  Server settings are  outgoing server, smpt-mail-outlook.com,  TLS,   587

Nothing will send   Spoke to Samsung who cant help either can anyone   Thanks 

[Cleoriff]

Hi @Eileen2 

My other half has a Samsung S10+ and a live.co.uk email address. He has no problem sending  or receiving emails. Suggest you reset network settings

1. From the Home screen, navigate: Apps. Settings. Backup and reset. ...
2. Tap. Reset network settings. .
3. Tap. Reset Settings. .
4. If applicable, enter the PIN, password, fingerprint or pattern then tap. Reset Settings. again to confirm.

If that doesn't work then you need to contact O2 to look at your account.

Give O2 a call on 202  or 0344 809 0202 (Contract)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@Eileen2 

Use these smtp settings:

• Server: smtp-mail.outlook.com.
• Port: 587.
• Security: STARTTLS.
• Username: Your full email address.
• Password: Your password.

[Eileen2]

only have option TLS which it is on   or TLS accept all certificates 

[Eileen2]

My phone does not have that option.  I can get to apps I can get to settings  but there is nothing about reset network settings . Our old S10 phones work fine with V 4  e mail but new phone have v6 and will not work from any live.co.uk e mails 

[MI5]

Probably best to speak to Samsung then @Eileen2 

https://www.samsung.com/uk/support/contact/

[Eileen2]

I have spoken with samsung who have said that the samsung e mail app will removed for everyone  soon as too many problems. Advised to use outlook app as will still get live e mails through that . Thanks for your help hope this helps someone else as well

[madasaf1sh]

@Eileen2 

Samsungs app, like Apples inbuilt app, doesnt play nicely with what is known as modern authentication, hence Samsung are removing it, but they have been saying this for a good few months...

For MS Services the advice is to always use the Microsoft Apps

[MI5]

Samsung app has always been pretty rubbish @Eileen2 

No loss to anyone when they withdraw it.