iPhone arrived without charger and earphones, as was promised in sales call over the phone

[GilesWoodrow]

iPhone arrived this morning without charger and earphones, as was promised in sales call over the phone. This is shoddy behaviour from a large company. Please, O2, assure me, asap, that a charger and earphones, as agreed in the sale, will be arriving asap, or as a journalist I will bring this matter to the attention of consumer watchdogs.

[MI5]

@GilesWoodrow 

Ask the journalist to contact Apple as they have decided to no longer supply these with new phones.

It's part of their "green" policy.

[GilesWoodrow]

That's irrelevant. I specifically asked about earphones and a charger during the call, if I'd known that I would've bought them as extras. O2 have lied to me during a sales call - I'd like to hear back from O2, no need for me to contact Apple.

[gmarkj · Accepted solution]

No one from o2 will contact you based on a post on a customer forum @GilesWoodrow.

You will need to contact o2, either by phone or using their chat or their social media channels.

They have Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) and Instagram (https://o2uk.co/O2CIG) so you can choose which one suits you best.