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Dave202013 · ‎24-12-2022

Recently brought a apple iPhone 14 pro but can not get the old sim that was working fine to pick up any signal in my new phone was told to connect 02 but unsure what and where to go need help asap gift for tomorrow

MI5 · ‎24-12-2022

@Dave202013

If phone came from O2 it could have a shipping bar on it which Only O2 can remove.

Guide: How to find help & contact O2

If came from elsewhere you need to check with seller.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-12-2022

@Dave202013

If phone came from O2 it could have a shipping bar on it which Only O2 can remove.

Guide: How to find help & contact O2

If came from elsewhere you need to check with seller.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave202013 · ‎24-12-2022

What does that mean and where do I find it

MI5 · ‎24-12-2022

You won't be able to see anything on the phone to know @Dave202013

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave202013 · ‎24-12-2022

How do I get it removed then

MI5 · ‎24-12-2022

As I said above @Dave202013 you need to contact O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎24-12-2022

Customer services open between 10 am and 2 pm tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave202013 · ‎24-12-2022

What will I need to know for them to help

MI5 · ‎24-12-2022

Just tell them the phone isn't connecting to the network with a working sim card in it and ask them to check if there are any bars on the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave202013 · ‎24-12-2022

Thank you can I do that with the sim in the old phone as I can’t ring on the new one?

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iPhone 14 pro

I need esim

Move my number

Content lock

Top up

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