iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[Enlli]

I have to say that this problem crops up on the Forums of other networks, so it is not limited to O2

[O2Lisa]

Morning all, thanks for the tag @MI5. 

@Evo_Lee I’ll message you privately and look in to this for you. 

[MarkGil]

Hi @O2Lisa I also have the same issue in that I cannot register my eSIM number with iMessage and therefore FaceTime.  The edit number function doesn’t save the number either 

[O2Lisa]

Hi @MarkGil, I'll message you privately so we can discuss this further

[ChloeJayde]

Hi Lisa,

I seem to be having this same problem after porting my number over from EE to O2. 

Please would you be able to look into this for me?

Thank you,

Chloe

[ChloeJayde]

Sorry forgot to tag @O2Lisa 

[gmarkj]

I'll check with the community managers which advisors are on duty today @ChloeJayde as it might not be Lisa.

Can you update with rota with the names for today please @Martin-O2 @RafaC or @Breanna ?

[O2Lisa]

Morning @ChloeJayde of course I can 😊

I’ll message you privately so we can discuss this further.

[Breanna]

Hey @gmarkj thanks for the heads up. It's been updated now!

[Slim208]

Hi @O2Lisa, I’m having a similar problem since switching back to o2 sim from eSim used on holiday. Can you help me resolve too please? Thanks