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iMessage/FaceTime not activating after port, OTP/Confirmation Texts not received (PAYG)

James111
Level 1: Joiner
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Registered:

Morning,

 

I appear to have a number of the issues others have experienced following porting of my number: iMessage will not activate, FaceTime will not activate, and yesterday a new issue became apparent in that I am not receiving some confirmation 2FA codes when such texts were not received from WhatsApp.

I have tried all the usual fixes suggested - network settings, logging in an out of iCloud, turning iMessage/FaceTime on an off again etc etc. The problem is present on another iPhone, so I know it is not my phone.

From some of the issues that have been raised here, the port may not have completed correctly.

 

@O2Sarah-@O2Danielwould you be able to take a look at my account?

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O2Sarah-
Former Staff
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Registered:

Good morning @James111 

I'm sorry to hear you are having issues. 

I will send you a private message so we can check your account. 

 

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James111
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Thanks @O2Sarah- , I have replied.

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