iCloud backup has jammed my phone

[ICB]

Was using iCloud for first time yesterday. Doing a back-up process (photos and contacts mainly).

During process my phone jammed on the Apple Logo and blocked phone and I am unable to do anything with my phone. It is stuck on the logo. 

I read instructions online to hold down the down-volume and the button on right at same time to unblock but this has not worked. 

[Cleoriff · Accepted solution]

Then you need to contact Apple @ICB and ask to speak to a Guru or make a Genius bar reservation

https://www.apple.com/uk/retail/geniusbar/  The phone number is in that link.

You'll need to borrow a phone to call, Unless you wait until Monday and I'll tag @O2Lisa ?

[MI5]

Which iPhone @ICB ?

[O2Lisa]

Morning all. Thanks for the tag @Cleoriff 

I’ll message you privately @ICB and see if we can get this sorted for you. 

[Cleoriff]

Thanks @O2Lisa x